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Transition Package

Preceding the Transfer to Harbour Investments, Inc.

The entire staff at Harbour Investments, Inc. is dedicated to providing you with extraordinary customer service and we look forward to helping you grow your business. Each member of our staff will get to know you and how you operate your business. You are now at the point where you will quickly realize how our experienced staff, products and services, and resources will benefit your business in the immediate and distant future.

Post-Transfer Experience

Immediately Upon Approval

• Your key transition contact up to this point will have been Nancy Schaaf.  You may also have dealt with Rick Medland in the transaction brokerage area (if applicable).
• Introduction to the Transaction Department and procedures for submitting check and application business has occurred as pending business is usually written immediately upon approval.

 

Immediately after approval

• Operations Manual and Harbour Account Forms. If you haven’t received them already, you will soon receive an Operations Manual and Operations training. This manual contains the pertinent Harbour forms you will need to conduct business as a Harbour representative. Rhonda Meyer (VP, Chief Operating Officer) or a department supervisor will be contacting you regarding Operations training. This is also an appropriate time to schedule Assistant training (if applicable). A supply of Harbour Account Forms is also sent at this time.
• Product Guide and Harbour Signage. In addition to an Operations Manual, a Product Guide and Harbour sign will be sent. The Product Guide lists the companies Harbour has selling agreements with. Updates are listed on our website.  A Harbour sign will need to be displayed near the main entrance of your office where you will meet with clients (see Compliance if questions).
• You will be contacted by Technology support assisting you with e-mail, web site, software and any other technology issues you may have.
• Be accessible to clients. Even though you have explained the transition and the fact that their investments will not change, some clients will want to be reassured that all is well. If your clients can easily reach you during this time, they will quickly realize that everything is fine.

 

One week after transition

• You will gradually be introduced to the supervisors in the departments you most frequently work with: Compliance, Transaction Department - Direct Business and Brokerage, Commissions, Marketing and Technology.
• Compliance and Continuing Education Manual. Approximately one week after you have been approved, a Compliance and Continuing Education Manual will be sent. The manual contains Harbour’s Supervisory Procedures, Compliance Notices and Harbour Newsletters. These materials are to be kept on hand for reference and will need to be updated as amendments occur.
• To be returned and completed, you will find a Representative Orientation memo and Representative Orientation and Compliance Questionnaires inside the Compliance Manual. A member of the Compliance Department will contact you to answer any questions you may have regarding the questionnaires and to handle any extraneous compliance details.
• Block Transfer. After Harbour has confirmation from UPS that the block transfers have been delivered to each of the companies, copies will be sent to you. We ask for your assistance in watching your statements and confirmations to be sure your appropriate name and address appear as the representative information and Harbour is listed as the broker/dealer. If this information is not correct, please call Harbour’s Licensing Department and we will follow up on the transfer.

Two to three weeks after transition

• You will receive your Errors & Omissions Certificate and Registered Representative Guide to Errors & Omissions coverage.
• You will be working closely with the Transaction Department - Direct Business and Brokerage  and Licensing personnel as you are becoming familiar with the necessary forms and procedures. Your client accounts are now transferring in and you and your clients will be receiving your new Harbour statements.
• Commissions will be in contact with you to explain the commission statement and answer any questions you may have. Commissions are now typically starting to be paid from business written immediately upon approval.
• The Marketing department will be discussing client newsletters, advertisements and general marketing assistance with the representative. Product orientation and overall services offered will be further explained in greater detail.
• All department members are especially available during this time to make for a smooth transition and to assist you in continuing your business without interruption.

** The Harbour Staff will work with you every step of the way.**

You are up and running and we are looking forward to a long lasting relationship!